How to place an order?
Ready to bring your favorite items home? Here’s a step - by - step guide to placing an order with us:
1. Browse & Select Items
- Explore our categories (e.g., Handmade Crafts, DIY Kits, etc.) to find what you want.
- Click on a product to view details (descriptions, specs, crafting times).
- When ready, click “Add to Cart” (or “Preorder” if applicable).
2. Review Your Cart
- Click the Cart Icon (top right of the page) to check selected items.
- Adjust quantities or remove items if needed.
- For special requests (e.g., customizations for DIY kits), leave a note in the “Order Notes” section.
3. Proceed to Checkout
- Click “Checkout” to enter your shipping & payment info.
- Fill in:Shipping Address: Ensure accuracy (we can’t redirect packages after dispatch!).Contact Details: Valid email/phone for order updates.
4. Choose Payment Method
- Select your preferred payment (e.g., Credit Card, PayPal, etc.—check our Payment FAQ for options).
- Enter payment details securely.
5. Confirm & Place Order
- Double - check all info (items, address, total cost).
- Click “Place Order”—you’ll get an email confirmation with your order number.
Can I change items in my existing order?
Yes, but only if your order hasn’t started production/shipping. Here’s how:
1.Contact Us FastEmail [your - support - email@domain.com](mailto:your - support - email@domain.com) with:Subject: “Order Change Request - [Your Order Number]”Details: List the items you want to add/remove/swap.
2.Time LimitChanges must be requested within [X hours/days] of ordering (check your order confirmation for cutoff times).
3.After Shipping?Once marked “Shipped”, we can’t modify items — but you can return eligible products (see our Return Policy).
Act quick for smooth changes!
Is there a minimum order amount?
Yes, there is a minimum order amount requirement:
- General Rule: The minimum order amount is $[X] USD. This means that the total value of the items in your cart, before shipping and taxes, must reach at least this amount for you to complete the order.
- Exceptions: In some special promotional periods or for certain product categories, we may waive or adjust the minimum order amount. Keep an eye on our website banners, newsletter, or social media pages for such announcements.
- What if I don't meet the amount? If your order total falls short of the minimum amount, you can:Add more items to your cart to reach the required total.Wait for our special offers where the minimum amount might be reduced or removed.
If you have any further questions regarding the minimum order amount, feel free to contact our customer support at [customer - support - email@domain.com](mailto:customer - support - email@domain.com) or through our online chat service.
How to save items for later purchase?
It’s easy to save items you love for later—here’s how:
- Find the “Save for Later” OptionOn any product page, click the heart icon (or “Save Item” button) next to the “Add to Cart” button.
- Access Saved ItemsView your saved items anytime by clicking the heart icon (or “Saved List”) in the top menu bar of our website.
- Ready to Buy?When you’re set to purchase, just click “Add to Cart” directly from your saved list.
Note: Saved items won’t be reserved (stock may change), so check back often! For help, emailsupport@domain.com.
What if I accidentally ordered the wrong item?
Don’t worry—here’s how we can help:
- Act quickly: Contact us at support@domain.com with your order number (subject line: “Wrong Item Order - [Order No.]”) before your order ships/produces.
- If order is unprocessed: We can swap the wrong item for the correct one, or cancel it (if you prefer).
- If already shipped: Once dispatched, we can’t change the order—but you can start a return (see our Return Policy) for the wrong item, then reorder the right one.
Note: For custom items (e.g., DIY kits), changes may be limited. Reach out soon for the best solution!
Payment, Billing & Fees
Which payment methods are accepted?
We accept major, secure payment options to suit your needs:
- Credit/Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- For bulk orders: Bank transfer (contact support@domain.com for details).
Can I request a price adjustment for my purchase?
Yes, but only under these conditions:
- The item goes on sale within 7 days of your purchase.
- The price drop is at least $[X] USD (or local currency equivalent).
- The item is still in stock and not a clearance/promotional exclusive.
To request: Email us with your order number and a screenshot of the new price.
Why did the checkout price change unexpectedly?
Common reasons include:
- Taxes: Local sales tax, VAT, or import duties (for international orders) added at checkout.
- Shipping Costs: Cart total fell below the free shipping threshold, or address changes adjusted delivery fees.
- Item Updates: A product’s price changed after you added it to cart (we display real-time pricing).
Double-check your cart summary for a breakdown of charges!
Are import taxes/duties applicable for international orders?
Yes—import taxes, duties, or customs fees are the responsibility of the customer.
These fees are determined by your country’s customs regulations, not our store. We don’t collect them at checkout, so your local carrier may contact you to pay before delivering your order.
Check your country’s customs website for estimated fees (e.g., HS codes for our products are listed in product descriptions).
Will sales tax be added to my order?
Sales tax is added based on your shipping address:
- Domestic orders: Applied if your state/city requires sales tax (e.g., orders shipped to California, USA, will include 7.25–10.25% tax).
- International orders: No domestic sales tax, but customs may charge import taxes (see above).
Tax amounts are calculated automatically at checkout and shown in your order summary.
My payment got declined—how to resolve this?
Try these steps first:
- Confirm your card details (number, expiry date, CVV) are entered correctly.
- Check if your card has sufficient funds or isn’t blocked for international transactions (if applicable).
- Use an alternative payment method (e.g., PayPal instead of a debit card).
If issues persist: Contact your bank to confirm the payment wasn’t flagged as fraud, or reach out to our support team for help.
Returns & Refunds
What’s the return and refund policy?
We accept returns for most items within30 days of delivery—items must be unused, in original packaging, and with all tags/accessories intact.
Once we receive and inspect the return, we’ll process a refund to your original payment method (minus any non-refundable shipping fees, if applicable).
For custom or personalized items, returns are only accepted if there’s a quality defect.
How to initiate a return for a defective item?
- Contact us at support@domain.com within 14 days of noticing the defect—include your order number, photos of the defect, and a brief description.
- Wait for our confirmation: We’ll send a return authorization (RA) number and shipping instructions.
- Ship the defective item back (we cover return shipping for quality issues) with the RA number clearly marked.
Are there items not eligible for returns?
Yes—these items can’t be returned:
- Used/worn products (e.g., opened DIY kits, damaged bamboo weavings).
- Custom-made items (e.g., personalized cloisonné enamel, bespoke shadow puppets) unless defective.
- Perishable or fragile goods (if damaged due to customer handling).
- Clearance/sale items marked “Final Sale.”
How long does it take to process a refund?
- After we receive your returned item: Allow 3–5 business days for inspection.
- Once approved: Refunds take 5–7 business days to reflect in your account (timing depends on your bank/payment provider).
- You’ll get an email notification once the refund is processed—check your spam folder if you don’t see it!
Can I exchange an item instead of getting a refund?
Yes, for eligible items! Exchanges are offered for:
- Size/style swaps (e.g., a different design of mother-of-pearl accessories).
- Replacing a defective item with the same product.
To request an exchange: Follow the return steps above, but note “Exchange Request” in your email subject line and specify the item you want instead. Exchanges are processed once we receive the original item—we’ll ship the new one for free (domestic orders only).
Related to Craftsmanship
Product Effect
The surface colors, weaving, etc. of jewelry and household items are all handmade by craftsmen. There may be differences in product effects, and it is not guaranteed that each piece of the same style will be exactly the same.
Color Difference
We try our best to ensure color consistency. However, due to the influence of shooting effects, the actual color of the product may be darker or lighter than that in the product picture.
Product Maintenance
Do not let jewelry come into contact with water. Avoid scratches from hard objects. Gently wipe the surface of the jewelry with a flannel cloth. If you choose matte - textured cloisonné enamel household items, slight sand loss may occur during use. Avoid oil stains and immersion in water. You can gently wipe the surface with a wet wipe.
Production & Shipping Timeline
Production Time
As most of our products are handcrafted by artisans, a production period is generally required.
The production cycle may vary slightly, but it usually takes10-20 days. We guarantee that all orders will be shipped within 20 days.Please note that items requiring production will not be shipped until all products in your order are fully prepared.
Shipping Time
Products will be shipped via standard shipping services provided byYunExpressandUSPS. The estimated shipping time is7-14 days.
We appreciate your patience and understanding!
Customization Information
What is the minimum order quantity?
- For custom cloisonné or mother-of-pearl brooches with your exclusive color scheme and shape: the minimum order is 5 pieces for the same style and color scheme. When your order quantity exceeds 10 pieces, we will provide three free design proposals based on your desired style or color matching.
- For cloisonné and mother-of-pearl badges with specific shapes: the minimum order is 50 pieces. If you are unsure whether your desired pattern can be realized, you can send the pattern to our email.
What patterns can be customized?
In theory, any mother-of-pearl and cloisonné styles in the store can be customized with your exclusive color scheme.
In addition, we also open a large number of galleries for you to choose from. If you have an expected style, you can send an email to ask us (for example, butterflies, lilies, monkeys).
As for cloisonné and mother-of-pearl badges with specific patterns, you can send the patterns to our email, and we will reply to your artwork.
Do customized products support sampling?
Once you decide to customize more than 10 products and complete the corresponding payment, we will mail you three versions of samples for free, and you can choose or propose modifications. Of course, as our special customer, we will communicate with you at any time through social media contact information.