Customer service：
support@yomecraft.com
For wholesale inquiries, or partnership opportunities：
marketing@yomecraft.com
*Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
We will reply as soon as possible after receiving the message
You can also contact us through a ticket
Payment, Billing & Fees
Which payment methods are accepted?
We accept major, secure payment options to suit your needs:
- Credit/Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: PayPal
- For bulk orders: Bank transfer.
Can I request a price adjustment for my purchase?
Yes, but only under these conditions:
- The item goes on sale within 7 days of your purchase.
- The price drop is at least $10 (or local currency equivalent).
- The item is still in stock and not a clearance/promotional exclusive.
To request: Email us with your order number and a screenshot of the new price.
Are import taxes/duties applicable for international orders?
Yes—import taxes, duties, or customs fees are the responsibility of the customer.
All items are made-to-order and non-refundable. For unauthorized or forced returns, a restocking fee, original/return shipping, and custom duties will be the responsibility of the customer.
Duties & taxes may be collected at delivery. If the customer refuses the package due to duties, any associated losses (including return shipping and destroyed fees) will be deducted from the customer.
These fees are determined by your country’s customs regulations, not our store. We don’t collect them at checkout, so your local carrier may contact you to pay before delivering your order.
Check your country’s customs website for estimated fees (e.g., HS codes for our products are listed in product descriptions).
My payment got declined—how to resolve this?
Try these steps first:
- Confirm your card details (number, expiry date, CVV) are entered correctly.
- Check if your card has sufficient funds or isn’t blocked for international transactions (if applicable).
- Use an alternative payment method (e.g., PayPal instead of a debit card).
If issues persist: Contact your bank to confirm the payment wasn’t flagged as fraud, or reach out to our support team for help.
Returns & Refunds
What’s the return and refund policy?
We accept returns for most items within 7 days of delivery—items must be unused, in original packaging, and with all tags/accessories intact.
Once we receive and inspect the return, we’ll process a refund to your original payment method (minus any non-refundable shipping fees, if applicable).
For custom or personalized items, returns are only accepted if there’s a quality defect.
How to initiate a return for a defective item?
- Contact us at within 7 days of noticing the defect—include your order number, photos of the defect, and a brief description.
- Wait for our confirmation: We’ll send a return authorization (RA) number and shipping instructions.
- Ship the defective item back (we cover return shipping for quality issues) with the RA number clearly marked.
Are there items not eligible for returns?
Yes—these items can’t be returned:
- Used/worn products.
- Custom-made items.
- Perishable or fragile goods.
- Clearance/sale items marked “Final Sale.”
As items are handmade and produced upon order—and due to limited inventory—returns are generally not accepted. Should a return be insisted upon, the customer shall be responsible for all restocking fees, shipping costs, and applicable taxes.
How long does it take to process a refund?
- After we receive your returned item: Allow 3–5 business days for inspection.
- Once approved: Refunds take 5–7 business days to reflect in your account (timing depends on your bank/payment provider).
- You’ll get an email notification once the refund is processed—check your spam folder if you don’t see it!
Can I exchange an item instead of getting a refund?
Yes, for eligible items! Exchanges are offered for:
- Size/style swaps (e.g., a different design of mother-of-pearl accessories).
- Replacing a defective item with the same product.
To request an exchange: Follow the return steps above, but note “Exchange Request” in your email subject line and specify the item you want instead. Exchanges are processed once we receive the original item.